Refund policy

At Wear Lavira, customer satisfaction is our priority. We strive to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, invoices, and accessories must be included.
  • The item must not show signs of damage, alteration, or misuse.
  • The return request must be initiated within the specified return window.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 5 days of receiving their order.

Any return requests submitted after this period may not be accepted.

3. Refund Process & Timing

Once we receive and inspect the returned item:

  1. We will notify you via email regarding the approval or rejection of your refund.
  2. If approved, the refund will be processed to your original payment method.
  3. Refunds are typically completed within 12 business days.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for eligible items in cases such as:

  • Incorrect size
  • Defective product
  • Damaged item
  • Wrong item received

Exchange requests must be made within 5 days of delivery.

Product exchanges are subject to stock availability.

To request an exchange, contact us at wearlavira9@gmail.com

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with:

  • Your order number
  • Photos/videos of the product
  • A brief description of the issue

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

Contact: wearlavira9@gmail.com

6. Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged or defective:

  • Customized or personalized products
  • Products purchased during clearance or final sale
  • Gift cards
  • Used or washed items
  • Products without original packaging or tags

7. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, damaged delivery), we will bear the return shipping cost.
  • For all other returns, customers may be responsible for return shipping charges.

Shipping fees paid during the original order are generally non-refundable unless otherwise stated.

8. How to Initiate a Return

To initiate a return or exchange, please contact us at:

Email: wearlavira9@gmail.com
Order Support Hours: Business Hours

Please include your:

  • Order number
  • Product details
  • Reason for return/exchange

Our support team will guide you through the process.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.

Thank you for shopping with Wear Lavira. We appreciate your trust and support.